Hone UK Limited trading as HoneGym or workout with HoneGym (“We”, “Us”, or “Our”) is committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By visiting https://www.honegym.com , any of our sub domains and our apps you are accepting and consenting to the practices described in this policy.

For the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the data controller is Hone UK Limited, HoneGym, Coopers Place, Witley, GU8 5SZ.

Information We May Collect From You

We may collect and process the following data about you:

1. Information You Give Us

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail, or otherwise. This includes information you provide when you register to use our platform, subscribe to our services, purchase products, book classes, or contact our support team. The information you give us may include:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment and billing information
  • Profile photograph
  • Health, fitness, and nutritional data (including biometric and workout data you log or track using our services)

2. Information We Collect About You

During each of your visits to our site or app, we may automatically collect the following:

  • Technical data, including IP address, browser type/version, time zone, device type, operating system, and platform
  • Usage data such as your visit details, page views, length of visit, interaction details (scrolling, clicks, downloads), and referral URLs
  • Location data if you allow us access to your device’s GPS
  • Data from fitness tracking integrations with third-party services like Apple Health, Fitbit, or Google Fit, where enabled by you
  • Analytics and diagnostic data (collected via tools such as Google Analytics, Sentry, or Airbrake) to monitor platform performance and user experience

3. Information We Receive From Third Parties

We may receive information about you from other sources, including:

  • Third-party platforms that you connect to our services (e.g. fitness wearables, nutrition tracking apps)
  • Payment providers, identity verification services, or marketing partners
  • Social media platforms if you engage with our content or log in via social login

Where applicable, we will inform you when we receive such data and ensure it is handled in accordance with this privacy policy.

How We Use Your Information

We use your data to:

  • Deliver our services and personalise your experience
  • Process payments and manage subscriptions
  • Provide customer support
  • Improve our website and services through analytics and diagnostics
  • Send service-related emails and notifications
  • With your consent, send marketing communications and updates

We only retain your data for as long as necessary to provide our services and comply with legal obligations.

Disclosure of Your Information

We do not sell your personal data. We may share your information with:

  • Trusted service providers who support our platform (e.g. payment processors, hosting providers, analytics platforms, customer support tools)
  • Law enforcement or regulatory bodies where required to comply with legal obligations
  • In the event of a business sale, merger, or acquisition, your data may be transferred to the new owners as part of the transition

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

Where We Store Your Data

Your information may be stored and processed in the UK or other locations within the European Economic Area (EEA). If we ever transfer data outside the UK or EEA, we ensure it is protected by appropriate safeguards and in compliance with data protection laws.

Your Rights

You have the right to:

  • Access any personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data where appropriate
  • Object to processing or request restriction
  • Withdraw your consent where processing is based on consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Security

We implement industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse.

Changes to This Policy

Any updates we make to this privacy policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

Contact

Questions, comments, or requests regarding this privacy policy are welcomed and should be in writing addressed to:

Hone Gym
Coopers Place
Combe Lane
Godalming
Surrey
GU8 5SZ

Please print or save this privacy policy for your own records.